Cherry Convention

Customer Service - Having questions or encountering issues with your Cherry Credits account?

Our friendly Customer Service Officers are here to help!
Visit the Customer Service booth located near the hall entrance for the following services:

  1. Verify your Cherry Exchange account and get a free Dragon Nest keychain! *while stocks last.
    NOTE: Please bring along your identification documents (NRIC, Birth Certificate, Driving License, Passport, etc)
  2. Account-related issues
    • Reset/ request for 2nd password [DN]
    • Secondary password reset
    • 6-digit Security PIN
    • Secret Q&A reset for Cherry Exchange
    • Unban account (only for accounts with ban reason: Verification
    • Required)
    • All other issues such as banned and hacked accounts will be further
    • advised by Customer Service.
  3. Sign-up/register for a new Cherry Exchange account
  4. Verification for Cosplay Concerto Participants (online registration)