Customer Service - Having questions or encountering issues with your Cherry Credits account?
Our friendly Customer Service Officers are here to help!
Visit the Customer Service booth located near the hall entrance for the following services:
Verify your Cherry Exchange account and get a free Dragon Nest keychain! *while stocks last.
NOTE: Please bring along your identification documents (NRIC, Birth Certificate, Driving License, Passport, etc)
Reset/ request for 2nd password [DN]
Secondary password reset
6-digit Security PIN
Secret Q&A reset for Cherry Exchange
Unban account (only for accounts with ban reason: Verification
All other issues such as banned and hacked accounts will be further
advised by Customer Service.
Sign-up/register for a new Cherry Exchange account
Verification for Cosplay Concerto Participants (online registration)